Frequently Asked Questions

What thickness of loft insulation meets UK building regulations?

Current guidance is 270 mm of mineral wool for lofts to achieve recommended U-values.

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Can you remove old spray foam insulation safely?

Yes—our trained team uses specialist equipment and provides a completion certificate.

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How long does a typical loft top-up take?

Most homes are completed within 2–4 hours depending on loft size and access.

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Do you provide an EPC improvement estimate?

Yes, we estimate EPC gains and annual energy savings during the survey.

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Is internal wall insulation suitable for solid walls?

Absolutely. We use high-performance Knauf boards for solid-wall properties.

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Will rodent removal require full insulation removal?

If contamination is present, full removal and chemical decontamination are recommended.

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Can you install insulation around wiring and downlights safely?

Yes—we maintain fire-safe clearances and use protective covers where required.

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Do you offer military or blue-light discounts?

Yes—a 10% labour discount for military, blue-light workers and OAPs.

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How soon can I book a survey?

Surveys are usually available within 3–5 working days across Yorkshire.

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What payment methods do you accept?

Bank transfer, card, cash and Clearpay up to £1000 (10% fee applies).

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Will room-in-roof insulation reduce summer overheating?

Yes—high-performance boards stabilise temperatures year-round.

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Is spray foam removal necessary to sell my house?

Most lenders require joists to be visible, so removal is usually mandatory.

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How thick should a top-up layer be?

Typically 100–200 mm depending on existing depth to reach 270 mm total.

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Do you remove all waste from site?

Yes, all old insulation is bagged and disposed of responsibly.

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Are your materials environmentally friendly?

We use Knauf products which are 97% recyclable and use bio-based binders.

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Do you provide a certificate of completion?

Every removal, relay or top-up comes with a signed completion certificate.

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Can internal wall insulation reduce noise?

Yes—it improves both thermal and acoustic performance.

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Will insulation installation void my roof warranty?

No, all work is completed to manufacturer guidelines and building regs.

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Do you offer free quotes?

Yes—every survey includes a no-obligation free quote.

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Are your staff fully insured and trained?

Yes—we carry full public liability insurance and our staff are fully trained.

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How does insulation improve my EPC rating?

Upgrading insulation reduces heat loss and lowers annual energy demand. An EPC survey measures U-values and heating costs, so better insulation directly raises the letter grade, often unlocking better mortgage rates.

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Can you work in lofts with limited headroom?

Yes—our team uses compact equipment and safety platforms to remove or install insulation even in tight spaces, ensuring every corner meets the 270 mm requirement.

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Do you provide moisture or damp checks during the survey?

Every survey includes a moisture reading and visual inspection to detect condensation, leaks or timber rot before installation begins.

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Will internal wall insulation create condensation problems?

When correctly detailed with vapour control layers, IWI reduces rather than causes condensation. We always install a moisture barrier and maintain ventilation pathways.

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What's included in the free survey?

A full measurement of loft or wall areas, moisture check, thickness readings, photographic documentation and a fixed-price written quote with recommendations for savings.

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Is your spray foam removal process disruptive?

Noise and dust are minimal thanks to sealed containment, HEPA filtration and daily clean-downs. Most removals are completed within 1–2 days depending on loft size.

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Can you top up insulation over old cellulose or loose-fill materials?

Yes—as long as the existing material is dry and structurally sound. We vacuum loose dust and add mineral wool layers to reach the target depth.

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How long will my new insulation last?

Knauf mineral wool typically performs for 40+ years with no loss of thermal value, provided ventilation is maintained and the loft remains dry.

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Do you handle waste disposal and recycling?

All removed insulation is bagged, transported and recycled or disposed of in licensed facilities, and we provide proof of safe disposal on request.

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Can you combine multiple services in one visit?

Absolutely—many customers book a spray foam removal, loft hoover, and full relay in a single project to save time and reduce overall labour costs.

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